Warranties
ENGAGEMENT RING WARRANTY
We stand behind the quality of our pieces and we’re happy to offer complimentary limited warranty for all Engagement Rings purchased through The Jewelers of Las Vegas. This includes:
- Lifetime resizing within one size up or one size down of the original size purchased (Excludes eternity set engagement rings*)
- Lifetime cleaning, polishing, and rhodium dipping for White Gold rings
- Small side-stone replacement for lost stones on the setting (within one year of purchase)
- Lifetime preventative maintenance for normal wear and tear- I.E.: tightening/rebuilding prongs, re-shaping the band (Excludes: broken shank repair, remakes for misshapen bands or damages that are beyond repair and require a remake of the setting)
- Broken or lost center stones are not covered by this warranty
- Lost or stolen pieces are not covered by this warranty
- Please note that any work performed on our pieces by anyone other than The Jewelers of Las Vegas will void the warranty
*stones set 360° around the band
If you are in need of a repair for your engagement ring, contact your salesperson on how to proceed. If you are not able to visit our store, you are responsible for purchasing the shipping label, safely packaging the item, and mailing it into our location. We recommend shipping via UPS or FedEx insured shipping with a signature required for delivery. We will cover the return shipping back to you once your repair is complete. For any questions, contact us.
We do not offer insurance but recommend Jewelers Mutual. Please reach out to your salesperson if you are in need of an updated appraisal or if you have any questions about insuring your jewelry. Check out our Insurance Education Page for additionally info.
FINE JEWELRY WARRANTY
We offer a complimentary lifetime warranty for all fine jewelry pieces including custom pieces. This includes:
- Lifetime resizing within one size up or one size down of the original size purchased (Excludes eternity set rings*)
- Lifetime cleaning, polishing, and rhodium dipping for White Gold pieces
- Small stone replacement (within 1 year of purchase)
- Lifetime Preventative Maintenance for general wear and tear- clasp repair, re-shaping bands (Excludes: substantial repairs, remakes for misshapen pieces or damages that are beyond repair and require a remake or replacement)
- Lost or stolen pieces are not covered by this warranty
- Please note that any work performed on our pieces by anyone other than The Jewelers of Las Vegas will void the warranty
*stones set 360° around the band
We stand behind the quality of our pieces. We do our best to ensure your items arrive in ideal condition. Should your piece arrive with a defect and you ordered from online, please reach out to us here.
If you are in need of a repair and not able to visit our store, you are responsible for purchasing the shipping label, safely packaging the item, and mailing it into our location. We recommend shipping via UPS or FedEx insured shipping with a signature required for delivery. We will cover the return shipping back to you once your repair is complete. For any questions, contact us.
WATCH WARRANTY
We’re happy to offer a 2-year limited watch warranty for pre-owned watches that includes:
- Light Polishing- typically removes light scratches
- Light Servicing- movement issues.
If you encounter any problems with your watch, contact your salesperson on how to proceed with your repair. If you purchased your watch online, contact us here.